FAQs

Have a question about Skull & Bogeys Golf Co.? We’ve covered the things our crew is most often asked about below. If you still need help, reach out anytime at captain@skullandbogeys.com.

Orders & Payments

How do I know my order was received?

Once your order is successfully placed, you should receive an order confirmation at the email address provided during checkout.

Please review your confirmation carefully. If you notice an incorrect shipping address, size, quantity, or other order detail, contact us as soon as possible at captain@skullandbogeys.com.

Can I change or cancel my order after placing it?

We try to begin processing orders quickly, so changes or cancellations are not always possible.

If you need to make a change, email us immediately with your order number and requested update. We’ll do our best to help before the order enters fulfillment.

What payment methods do you accept?

Available payment methods are displayed securely during checkout and may vary depending on your location and device.

All payments are processed through Shopify and authorized payment providers.

Can I use more than one discount code?

Unless a promotion specifically states otherwise, discount codes generally cannot be combined.

Promotions may also exclude certain products, collections, gift cards, or sale merchandise.

Shipping & Delivery

How long does it take to process my order?

Orders are generally processed within 2 business days.

During holidays, promotions, product launches, or periods of unusually high order volume, processing may take a little longer.

How will I know when my order ships?

Once your order has shipped, you should receive a shipping confirmation email containing your tracking information.

Tracking details may take up to approximately 24 hours to become active after the carrier receives the shipment.

How long will delivery take?

Delivery times depend on your destination and the shipping option selected at checkout.

Carrier delays, weather, holidays, and other circumstances outside our control may affect estimated delivery dates.

Do you offer international shipping?

International shipping availability depends on the destination and the options available during checkout.

If your location is not currently supported, contact us at captain@skullandbogeys.com and we can let you know whether another option may be available.

International customers are responsible for any applicable customs duties, taxes, tariffs, or import charges imposed by their destination country.

What if I entered the wrong shipping address?

Because we work to get orders moving quickly, there may be only a short window in which an address can be corrected. Once an order has been processed or transferred to the carrier, we cannot guarantee that changes can be made.

Returns & Exchanges

What is your return policy?

We offer a 14-day return window beginning on the date your order is delivered.

Eligible items must generally be:

Unworn and unused.
In their original condition.
Returned with original tags attached.
In original packaging when applicable.
Accompanied by proof of purchase.

Before sending anything back, please contact captain@skullandbogeys.com to request a return.

Can I exchange an item for another size or color?

The fastest way to get a different size, color, or style is generally to return the original item and place a new order once the return has been accepted.

Because inventory can change quickly, replacement items cannot be guaranteed.

Are sale items returnable?

Items marked Final Sale or otherwise identified as non-returnable are not eligible for return or exchange.

Gift cards, custom or personalized merchandise, and items that have been worn, washed, altered, or damaged after delivery may also be excluded from returns.

When will I receive my refund?

Once your return has been received and inspected, we’ll notify you whether the refund has been approved.

Approved refunds are issued to your original payment method. Your bank or card provider may take up to approximately 10 business days to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Products

How do I choose the right size?

Please review the sizing information provided on the individual product page before ordering.

Fit can vary depending on the garment, style, or manufacturer. If you’re unsure about a product, feel free to contact us before placing your order.

Will product colors look exactly the same in person?

We work to represent our products as accurately as possible.

However, colors can appear slightly different depending on screen settings, lighting, photography, and normal manufacturing variations.

What if an item I want is sold out?

Some products may be restocked while others may be limited releases.

We recommend checking the product page for current availability and following Skull & Bogeys Golf Co. for updates on new releases and restocks.

Damaged or Incorrect Orders

What should I do if my item arrives damaged or I receive the wrong product?

Please inspect your order when it arrives.

If an item is damaged, defective, or incorrect, email captain@skullandbogeys.com as soon as possible with:

Your order number.
A description of the issue.
Photos of the product and packaging when helpful.

Our crew will review the situation and work with you toward an appropriate resolution.

Skull & Bogeys Golf Co.

What does “Apparel With A Purpose” mean?

Skull & Bogeys Golf Co. was built around the belief that a golf and lifestyle brand can stand for something beyond the products it sells.

Our mission brings together golf, community, resilience, and giving back. 25% of our net profits are dedicated to supporting addiction recovery and mental-health initiatives.

It’s part of what we mean when we say:

Look Great. Do Good.

What values guide Skull & Bogeys Golf Co.?

Our brand is built around five core values:

Resilience — We keep showing up, no matter how rough the seas get.
Accountability — We say what we mean and deliver on it.
Community — We are a crew before we are a company.
Integrity — We craft with intention, never with shortcuts.
Purpose — We believe business can make an impact beyond the sale.

Do you sell gift cards?

Yes. When available, Skull & Bogeys Golf Co. gift cards can be purchased through our online store and used toward eligible merchandise.

Gift cards are generally non-refundable and cannot be exchanged for cash except where required by law.

Still Need Help?

We’re always happy to hear from our crew.

Skull & Bogeys Golf Co.
Ponte Vedra Beach, FL 32082
United States

Email: captain@skullandbogeys.com