Shipping policy
The following terms and conditions constitute our Shipping Policy.
1. Shipment Processing Time
All orders are processed within 2 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will typically become active within 24 hours of shipment generation.
4. Customs, Duties, and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, duties, etc.).
5. Damages & Lost Packages
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim, and take clear photographs of the damage to assist with the carrier's investigation.
6. International Shipping Policy
If your country is not supported at checkout, please reach out to our customer support team to determine if alternative arrangements can be made.
7. Incorrect Address Modifications
It is the responsibility of the buyer to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping times, so there is always a very small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
8. Questions & Contact Information
If you have any questions about our Shipping Policy, please contact us:
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Email: support@skullandbogeys.com
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Phone: 904-456-0137
